Once the connection is made, the person giving assistance will see the other person's screen and be able to control the other person's PC remotely.We are starting to look at rolling out Windows 7 in my company. Follow the on-screen prompts for the relevant connection method. This will be dependent on the method chosen by the person who requested assistance. To give assistance, open the Remote Assistance program and click on “Help someone who has invited you.” Next, choose the connection method. It generates a password which then must be provided to the other person in order to establish a connection. Lastly, you can “Use Easy Connect.” Easy Connect works very similarly to Quick Assist. The second option is “Use email to send invitation.” If you have an email client installed directly on your computer, you can use this option. Click on “Invite someone you trust to help you.” This will give you three different options to “create an invitation.” The first is “Save this invitation as a file.” Doing so will generate a file which you can send via a messaging system that allows attachments (e.g. We'll start by outlining how to invite someone to help. Next, a window will appear that asks “Do you want to ask for or offer help?” To open Windows Remote Assistance in older versions of Windows, click the Start button and search for “Remote Assistance.” From the results list, select “Windows Remote Assistance.” In Windows 10 search “Remote Assistance.” You should see an option that reads “Invite someone to connect to your PC and help you, or offer to help someone.” Go ahead and click on that. It accomplishes the same thing however, configuration is a little more involved.Īlso read: How to Secure Remote Desktop with Remote Credential Guard in Windows 10 Remote Assistance is essentially a precursor to Quick Assist. Luckily, there is another option known as Remote Assistance which works with Windows 7, 8 and 10. If you are running Windows 7 or 8, you won't be able to use it. How to Use Remote DesktopĪs we mentioned before, Quick Assist is an app exclusively for Windows 10. To end the Quick Assist session, either party can simply close out the program. This allows them to follow along so that they (hopefully) can fix a similar problem in the future. The person receiving assistance can see everything that the person giving assistance is doing. At this point the person giving assistance will have full control over the other person's computer. Once the connection is made, the person giving assistance will see the other person's desktop within a window on their computer. This could take a few minutes, so be patient. This will establish a connection via the Internet. If this is not completed within ten minutes, the person giving assistance will then have to generate a new code by repeating the steps above. The person seeking help will then see a confirmation prompt which will require them to consent to allowing remote access. The person who is allowing a trusted party to take control of their PC remotely chooses "Request Assistance." They will then be prompted to enter the security code the person giving assistance generated earlier. Once that person signs in, they will receive a security code which expires in ten minutes. The person giving assistance chooses "Provide Assistance." At this point, that person will have to sign in to their Microsoft account. A new window should open up asking if you want to "Provide Assistance" or "Request Assistance." To open the Quick Assist app, navigate to "Start -> Windows Accessories -> Quick Assist." Alternatively, type "Quick Assist" in the search box on the taskbar and select "Quick Assist" from the results. The method for opening the app is the same for both parties however, different steps need to be taken once the app is running. In order for Quick Assist to work, both parties must open the app. If you are running Windows 7 or 8, refer to the instructions below. Note: in order to use Quick Assist, both parties must be running Windows 10. This just means that no one can remotely connect to a computer and hijack control whenever they want. The Quick Assist app (and the older Remote Desktop app) requires both parties to consent to the connection. In addition to troubleshooting, that person can also change settings, check for malware, install software, or anything else. It allows a person to remotely control another person's computer to assist them in solving problems. Joking aside, the Quick Assist app can be incredibly useful. Why Would You Need to Remotely Access a PC? Why Would You Need to Remotely Access a PC?.
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